Returns & Exchanges
At MCHOSE, we stand behind the quality of our high-performance peripherals and offer a 30-day return window for all electronics in their original condition. If you are not completely satisfied with your purchase, our streamlined exchange process ensures you get the right gear for your setup.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to MCHOSE
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing